Privacy Policy

A) Information you provide (customers)

We may collect:

• Name
• Phone number
• Email address
• City/State or general location
• Details about what you need (auto/home/business, lockout, rekey, etc.)
• Notes you share with us

B) Calls, recordings, and transcripts

We may use call routing and tracking tools. Where permitted by law, calls may be recorded and/or transcribed for:

• quality assurance,
• training,
• fraud prevention,
• customer support,
• and to help complete your request.

Where required by law, we provide notice and obtain consent before recording.

C) Provider applicants ("Join as Pro")

If you apply to join our provider network, we may collect:

• Company and contact information
• Service areas (states, cities, zip codes, radius)
• License information (where applicable)
• Insurance and bonding information (where applicable)
• Background check information (where applicable)
• Documents you upload (licenses, insurance certificates, etc.)

D) Information collected automatically (website data)

When you visit the Site, we may collect:

• IP address
• Device type, browser type, operating system
• Pages viewed and actions taken
• Approximate location (like city/state based on IP)
• Referring/exit pages
• Advertising/analytics identifiers (for example, click IDs)

A) Customer-directed disclosures to locksmith providers (to fulfill your request)

When you request locksmith service, you direct us to share your information with one or more independent locksmith providers so they can contact you and provide service.

This may include your name, phone number, location, and job details.

Independent locksmith providers have their own privacy practices. We do not control what a provider does with your information after they receive it.

B) Vendors who help us operate

We may share information with vendors such as:

• hosting and security providers,
• call routing, recording, and transcription providers,
• analytics providers,
• customer support tools,
• email or messaging tools.

Vendors are allowed to use information only to provide services to us.

C) Advertising/analytics partners and lead resale (where applicable)

We may use analytics and advertising tools to measure performance and improve marketing. In some cases, disclosing information to advertising/analytics partners may be considered a "sale" or "sharing" under certain state laws.

If we engage in lead resale or lead distribution beyond your request, that may also be considered a "sale" under certain state laws.

You can opt out of "sale"/"sharing" for these purposes as described in Section 8.

D) Legal and safety

We may share information if needed to:

• comply with law or legal process,
• protect rights, safety, and property,
• investigate fraud or security issues,
• enforce our Terms of Service.

E) Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

A) Opt out of "sale" or "sharing" (ads/lead resale)

What this opt-out does:

It tells us not to sell/share your Personal Information for targeted advertising, advertising measurement, or lead resale/distribution beyond your request (where those activities apply).

What this opt-out does not do:

It does not stop us from sharing information you direct us to share to fulfill a locksmith request (for example, sending your details to a locksmith provider so they can contact you).

How to opt out:

1. Visit /manage-data
   • You can opt out on your browser/device in one click.
   • If you want us to apply your opt-out across devices, you can (optionally) provide your phone or email on that page.
2. Turn on Global Privacy Control (GPC) in your browser (we honor it automatically for that browser/device).
3. Email us at contact@locksmithly.com (include the phone/email you used so we can find your record).
4. Mail us at: Locksmithly.com, 30 N Gould St #56130, Sheridan, WY 82801, USA.

B) Other privacy requests (access, deletion, correction, portability, disclosure)

You can submit a request using:

• /manage-data, or
• email contact@locksmithly.com, or
• mail us at the address above.

We may request additional information to verify your identity before completing certain requests (like access or deletion). We respond within the time required by law.

We may deny requests if we cannot verify you, cannot find your information, if the request is fraudulent, or if the law allows or requires us to keep certain information.

C) Authorized agents

In some states, you can use an authorized agent to make requests for you. We may require proof the agent is allowed to act for you, and we may verify the request directly with you.

D) Non-discrimination

We do not discriminate against you for exercising your privacy rights.

A) Categories of Personal Information we may collect

• Identifiers (name, email, phone number, IP address)
• Customer records (contact details and request details)
• Internet/network activity (device, browser, pages visited)
• Approximate location (city/state)
• Audio information (call recordings, where permitted)
• Professional/business info (provider applicants)

B) Categories of third parties we may disclose to

• Independent locksmith providers (at your direction to fulfill your request)
• Vendors that help us run the Site and business
• Advertising/analytics partners (as applicable)
• Legal/safety recipients (as required)

C) "Sale" / "Sharing" for targeted advertising or lead resale/distribution beyond your request

As described in Section 8, you may opt out of sale/sharing using /manage-data, GPC, email, or mail.

D) Nevada Notice

Nevada residents may opt out of the sale of certain covered information by emailing contact@locksmithly.com.

E) Appeals (where required)

If your state provides a right to appeal a decision, email contact@locksmithly.com with "Privacy Appeal" in the subject line.